Feedback is a conundrum and a contradiction. It is absolutely necessary for growth, yet it triggers the threat-based pathways in the brain that prevent acquisition and deep learning. Particularly feedback done poorly.

One question alone can help shift a feedback conversation from being awkward to gifting a real opportunity for learning…

Natively we see conflict and confrontation as something akin to a visit to the dentist: if we face up to it, it will probably be full of pain, much better to avoid it. In amongst the 'ore' of pain and effort lies some significant paydirt: conflict is the bedrock of innovation and improvement. We rarely learn when we are comfortable, and relationships won't grow without learning. If we can permission and harness conflict, great things can happen.